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STORE POLICY

Customer Care

At The Truth Oasis, we are committed to providing you with a nurturing, supportive, and empowering experience. Your satisfaction, well-being, and trust are at the heart of everything we do.


Our Customer Care Promise:

  • Prompt Support: We strive to respond to all inquiries within 24–48 hours.

  • Personalized Service: Every question, request, and concern is handled with genuine care and attention.

  • Safe & Secure: Your personal information is always protected with the highest security standards.

  • Respect & Compassion: We honor every customer's unique journey with kindness, patience, and confidentiality.

  • Commitment to Excellence: Your feedback helps us grow. We continuously improve to better serve you.

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No Refunds Policy

At The Truth Oasis, all sales are final. Due to the spiritual and handcrafted nature of our offerings, we do not offer refunds on any physical products, digital services, or spiritual readings.

Please read below for full transparency on why this policy exists:

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Spiritually Charged & Custom-Made

Our items—like oils, candles, kits, and charms—are made with intention and often spiritually prepared just for you. This includes:

  • Small-batch, handcrafted production

  • Energetic charging under moon phases or rituals

  • Custom blends programmed with your specific goals

Because of this, we cannot accept returns or issue refunds once an order is placed.

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Services Are Energetic & Time-Based

All readings, coaching sessions, and reports involve time, energy, and spiritual labor. Once delivered or scheduled, these cannot be undone or retrieved. Therefore, we do not refund services under any circumstance.

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Before You Buy

Please make sure to:

  • Double-check your email and shipping information

  • Read all product and service descriptions carefully

  • Reach out with questions before purchasing if you’re unsure

We’re happy to help with clarity before your order is finalized.

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Damaged or Incorrect Orders

If your item arrives damaged or something was sent in error, we’ll make it right. Contact us within 3 days of delivery with photos of the issue, and we’ll gladly resend or replace it.

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Shipping Issues

Once your package is in the hands of USPS or any shipping carrier, we are no longer responsible for delays or misdeliveries. Please:

  • Track your package using the tracking number we provide

  • Contact USPS for delivery concerns

  • Verify your address before submitting your order

By placing an order, you agree to this No Refunds Policy and acknowledge the energetic exchange involved in each product and service.

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Thank you for supporting a sacred business rooted in intention, integrity, and spiritual care.

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If you have any questions, need assistance, or simply want to share your experience, please reach out to us. We’re here for you, and we truly value the trust you place in us.
Contact Customer Care:


📧 Email: thespicypineapple333@gmail.com


Thank you for choosing The Truth Oasis — your sanctuary for divine guidance and authentic support.

Privacy & Safety

At The Truth Oasis, your safety—both spiritually and personally—is sacred. We honor your privacy with the highest care, protecting your personal information through secure, encrypted systems and respectful practices. You can trust that your journey here is private, protected, and lovingly supported every step of the way.

Access to purchased content, including “unlimited access” materials, is provided as long as the client maintains respectful and appropriate conduct. Any behavior that compromises the safety, privacy, or well-being of the service provider — whether online or offline — may result in immediate revocation of access without refund and restriction from future services.

Payment Methods

  • Credit / Debit Cards

  • Apple Pay

  • PAYPAL

Payment Methods
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